Acceptable Use Policy

Effective 16 October 2026 ยท Vilmak Ltd

This Acceptable Use Policy forms part of the Terms of Service. It applies to the Customer and to every Authorised User, including drivers using the app. The Customer is responsible for making its Authorised Users aware of it.

1. You must not

  1. use the Service in any way that breaks any law or regulation, or for any fraudulent purpose;
  2. upload, enter or edit any record you know to be false or misleading, including vehicle check answers, photographs, mileage, defect reports, repair or release records, debriefs, delivery figures or earnings data;
  3. submit a photograph that was not taken of the vehicle, position and occasion it is recorded against, or alter a photograph before uploading it;
  4. record a vehicle as repaired, rechecked or released unless you are authorised by the Customer to do so and the work and checks have actually been completed;
  5. access, or try to access, any account, company, depot or record that you have not been authorised to access, or share your sign-in details with anyone;
  6. upload material that is unlawful, defamatory, harassing, discriminatory, obscene or that infringes anyone's rights, or that contains malicious code;
  7. upload special category personal data (for example, health information) or criminal offence data except where the Customer has a lawful basis and a genuine need to do so;
  8. probe, scan or test the vulnerability of the Service, or breach or bypass any security or authentication measure, unless we have agreed to it in writing;
  9. interfere with or disrupt the Service, including by sending excessive automated requests, or use automated means to access it other than through features we provide;
  10. copy, frame, scrape, reverse engineer or resell the Service, or use it to build a competing product;
  11. use the Service to monitor people in a way that is unlawful, covert or disproportionate.

2. Using the driver app safely

Do not use the app while driving. Complete vehicle checks, debriefs and uploads only when the vehicle is safely parked. Reporting a defect in the app does not replace telling your manager straight away about anything that makes a vehicle unsafe to use.

3. Reporting

Report suspected misuse, security vulnerabilities or unauthorised access to info@vilmak.co.uk. We will not take action against anyone who reports a security vulnerability to us in good faith, does not access more data than needed to show the issue, and gives us reasonable time to fix it before disclosing it.

4. What we may do

If we reasonably believe this policy has been breached, we may remove or disable access to content, suspend the Authorised User or account concerned under the Terms of Service, inform the Customer, and report matters to the appropriate authorities where required by law.